# Greenboard Trust Center ## SOC2 Type II Compliant [See Certifications](https://trust.greenboard.com/#resources-82b959ae-4ffb-4f3f-9149-962c52fa0d41) ## Resources ### SOC 2 Type 2 Auditor's Report Request ### 2025 Penetration Test Request ## Monitoring Continuously monitored by Secureframe ### Change Management - Software Change Testing - Segregation of Environments - Production Data Use is Restricted ### Availability - Business Continuity and Disaster Recovery Policy - Backup Restoration Testing - High Availability Configuration ### Organizational Management - Internal Control Policy - Code of Conduct - Acceptable Use Policy ### Confidentiality - Data Classification Policy - Disposal of Customer Data - Data Retention and Disposal Policy ### Vulnerability Management - Vulnerability and Patch Management Policy ### Incident Response - Lessons Learned - Incident Response Plan - Incident Response Plan Testing ### Risk Assessment - Vendor Due Diligence Review - Risk Register - Vendor Risk Management Policy ### Network Security - Network Security Policy - Endpoint Security - Automated Alerting for Security Events ### Access Security - User Access Reviews - Unique Access IDs - Access Control and Termination Policy ### Physical Security - Physical Access Restrictions - Physical Security Policy ## Subprocessors ### AWS Cloud Provider Services ### Azure Cloud AI services ### Snowflake Cloud data warehouse ### Stripe Payment processing platform for online businesses, handling transactions, billing, and financial infrastructure. ### Plaid Brokerage feeds ### HubSpot HubSpot provides customer relationship management (CRM) software and related tools used for marketing automation, sales pipeline management, customer communications, analytics, and customer support. The platform enables organizations to manage contacts, track interactions, automate marketing campaigns, and support business development and client relationship activities. ### Pylon Customer service ticketing and help center ### Sentry Client-side error tracking ### PostHog Product analytics and event tracking platform that provides session recording, feature flags, and heatmaps. ## Monitoring ### Change Management Software Change Testing Software changes are tested prior to being deployed into production. Segregation of Environments Development, staging, and production environments are segregated. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. ### Availability Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. ### Organizational Management Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Advisor Meetings on Security Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. ### Confidentiality Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. ### Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. ### Incident Response Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. ### Risk Assessment Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. ### Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption. Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. ### Access Security User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Encryption-at-Rest Service data is encrypted-at-rest. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information. Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. ### Physical Security Physical Access Restrictions Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual. Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. ### Communications Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Communication of Critical Information Critical information is communicated to external parties, as applicable.